Frequently Asked questions
What areas do we service?
We are located in Hastings and service Hastings, Havelock North , Flaxmere, Bridge Pa, Maraekakaho, Napier, Clive, Puketapu, Eskdale, Rissington, Omahu, Te Awanga, Haumoana and Waimarama.
Do you offer time payment options?
Yes. We offer AfterPay if booking through our website.
If Booking via Email for bookings $300 and over we offer a Time payment option where our clients are able to set up automatic payments and pay off there invoice amount in installments upto 1 week before the event date. This can be weekly, fortnightly or monthly payments and can only be done via contacting us via email, DM or our contact form via the website.
Why cant i pay with afterpay when i choose the Pickup/Drop off option at checkout?
After Pay terms require a shipping address when using this service. If you would like to pay via afterpay and collect hire equipment yourself, please let us know when checking your availabilty, so we can provide you with a special pickup code.
Do you deliver hire items on the day?
Yes, we do deliver DIY party equipment/hire items when this option is chosen at checkout OR requested upon Invoicing. The Pickup/Drop off option is also available, but we may recommend some hire items b delivered by us if your vehicle is not suitable for transport of gear. When selecting Delivery at checkout you wont be able to do so by paying with apple pay. select “more payment options” and follow prompts for delivery. Your delivery address should be the location of venue NOT your billing address if this is different to event address.
What size transport do i need to pick up hire equipment?
We recommend bringing a medium to large sized van/suv to transport or a fully covered ute. We do not allow any of our party rental equipment to be placed into back of trailers. We reserve the right to cancel any party equipment items hired (without refund) upon collection if we deem it at risk of being damaged during transportation. If you are unsure feel free to ask us before hire or pickup and we can help give an idea of how big transportation needs to be.
How soon do i need to book?
We love to be as organised as possible for your event So we recommend booking in as soon as you know your dates and at the we prefer atleast 2 weeks to ensure youre dates are available or so we have plenty of time to get anything that we cannot get locally in time.
Do you offer Refunds if i change my mind?
Due to the nature of our business and holding specific dates for each client, Refunds are not given. We do however have alternative measures in place for special circumstances. Please refer to our hire agreement to learn more.
Do you have a store we can visit?
No, not at this stage. If there is any equipment or hire gear you would like to check out or see before you hire we can arrange for a site visit. Contact us via Email or contact form to get in touch with us.
Do i need to clean hire gear before i return?
Yes please! All our hire gear (except our Linen, Bedding & soft furnishings) are to be cleaned and returned in the same state they are hired in. This includes Tables, Backdrops, Chairs, Glassware, Crockery & Cutlery.
What is your wet weather and wind policies when booking outdoor setups and events?
Mother Nature sometimes has her own plans and a fine day is not always guaranteed, in this case and for the benefit of your event we always recommend having a backup location indoors or undercover where we can proceed as planned with equipment hire. Kindly note that rain and excessive wind policies apply for safety.
In the event where no indoor backup location has been provided and outdoor set up is not possible due to high forecast winds and/or rain, the booking deposit paid is credited to a future booking with us.